How to Set Up WhatsApp Business Catalog and Keep It Updated

by Tim

Updated on May 8, 2024


Businesses are continuously looking for new and imaginative ways to engage with their customers and promote their products or services. Enter the WhatsApp Business Catalog, a remarkable tool that allows businesses to set up a virtual storefront within the popular messaging service. With over two billion active users worldwide, WhatsApp provides a unique chance to reach a large audience while providing a smooth buying experience.

The WhatsApp Business catalog transforms businesses of all sizes, from small startups to large organizations. Creating a visually beautiful and informative catalog allows you to:

  • Showcase your products or services in an engaging and interactive format
  • Provide detailed information, including descriptions, prices, and high-quality images
  • Enable customers to inquire about offerings and place orders directly through the app
  • Foster customer engagement and build lasting relationships

Throughout the process of creating and managing a WhatsApp Business catalog, this all-inclusive manual will serve as your constant companion. Get ready to unleash this tool's full potential and grow your company to new heights.

Setting Up Your WhatsApp Business Catalog

Before you begin creating your WhatsApp Business catalog, there are a few preparations to ensure a seamless setup. First and foremost, you must register a WhatsApp Business account and validate your business. This easy step gives you access to the catalog feature while also establishing your reputation and professionalism in the eyes of potential consumers.

Once your WhatsApp Business account has been set up and verified, you can begin the process of establishing your catalog. Step-by-step instructions for adding products or services to your virtual storefront:

  1. Access the Catalog feature: Within the WhatsApp Business app, navigate to the Catalog section, typically found in the menu or settings.
  2. Add new item: Click or tap on the "Add new item" button to begin creating a new product or service listing.
  3. Upload images: You can add up to 10 high-quality images for each item, showcasing your offerings from various angles and perspectives.
  4. Enter product details: Provide accurate and engaging information about your product or service, including: • Name • Description (highlighting key features and benefits) • Price • Product or service code (optional) • Website link (optional, for additional information or purchasing)
  5. Submit for review: After entering all necessary details, click or tap the "Add to catalog" button to submit your item for review by the WhatsApp team.

It's worth noting that every image and product or service listing submitted to the WhatsApp Business catalog is subject to inspection. This process guarantees that your solutions adhere to WhatsApp's Business Messaging Policy, ensuring a secure and trustworthy environment for customers.

When your item is approved, it will be automatically uploaded to your catalog, available for customers to browse and interact with. If an item is refused, you will receive a message with the option to appeal the decision or address any concerns raised throughout the review process.

Organizing and Optimizing Your WhatsApp Business Catalog

As your catalog expands with a wider choice of items or services, it is critical to organize and optimize your offers to provide a consistent consumer experience. The WhatsApp Business catalog provides sophisticated capabilities to assist you in accomplishing this, ensuring that your clients can easily explore and locate what they're looking for.

One of the most useful features is the ability to create collections inside your catalog. Collections allow you to arrange related products or services together, making it easier for clients to browse and find relevant things. For example, you may organize collections by category, such as "Clothing," "Electronics," or "Home Decor," or by certain themes or seasons.

To create a new collection:

  • Navigate to the Catalog section within the WhatsApp Business app
  • Click or tap the "Add new collection" button
  • Enter a descriptive name for your collection
  • Select the products or services you want to include
  • Click or tap "Done" to save and publish your collection

In addition to collections, you can limit the appearance of specific products or services based on their availability. If an item is temporarily out of stock or unavailable, you can remove it from your catalog, preventing clients from placing orders or queries.

To hide a product or service:

  • Open the Catalog and locate the item you want to hide
  • Click or tap the "Edit" button or option
  • Select the "Hide item" option
  • Save your changes

Conversely, if you want to make a previously hidden item visible again, simply follow the same steps and deselect the "Hide item" option.

Keeping your WhatsApp Business Catalog up-to-date is essential for maintaining accuracy and relevancy. As your offerings evolve, you can easily update product information, such as:

  • Prices
  • Descriptions
  • Images
  • Availability Status

You may improve clients' buying experiences by examining and updating your catalog on a regular basis.

Finally, removing a product or service entirely from your catalog is a simple process using the WhatsApp Business app. Simply find the item, go to the product information area, and then click or tap the "Delete Item" button. Once you confirm your decision, the item will be permanently removed from your catalog.

Best Practices for an Effective WhatsApp Business Catalog

Setting up and organizing your WhatsApp Business catalog is an important first step, but ensuring its efficacy demands adhering to a set of best practices. By using these tactics, you can design a catalog that not only promotes your products but also increases customer engagement and sales.

  • Focus on high-demand and top-selling products: While your catalog can hold a large number of things, it's best to prioritize your most popular and in-demand products or services. Highlighting your top products might help to catch client attention and streamline the browsing experience.
  • Create related collections. Sort your catalog into relevant collections based on categories, themes, or seasons. This not only improves navigation but also allows customers to easily find what they're looking for, thereby increasing their whole experience. 
  • Provide detailed and accurate product information: Ensure that your product or service descriptions are comprehensive, highlighting key features, benefits, and any relevant specifications. Accurate pricing and high-quality images are also essential for building customer trust and confidence.
  • Regularly update your catalog: Maintaining an up-to-date catalog is crucial for reflecting changes in your offerings, pricing, or availability. Regular updates not only keep your customers informed but also demonstrate your commitment to providing the best possible experience.

By following these best practices, you can create a WhatsApp Business Catalog that stands out from the competition, captivates your audience, and ultimately drives conversions and sales for your business.

Sharing and Promoting Your WhatsApp Business Catalog

Creating a beautiful and informative WhatsApp Business catalog is only the beginning; effective promotion is equally crucial. After all, what use is a virtual storefront if nobody knows about it? Fortunately, WhatsApp has various options for sharing and promoting your catalog, ensuring that it reaches the intended audience and generates engagement.

One of the simplest techniques is to send specific products or your complete catalog link directly to clients or potential purchasers. This can be accomplished through a variety of channels, including

  • WhatsApp chats (individual or group)
  • Social media platforms (e.g., Facebook, Instagram, Twitter)
  • Email newsletters or marketing campaigns
  • Your business website or blog

When sharing particular products, you can include a direct link or send the product data in a visually pleasing message. This not only attracts the recipient's attention but also motivates them to learn more about your offerings.

Using social media platforms is another great strategy to promote your WhatsApp Business catalog. By publishing eye-catching product photographs, compelling descriptions, and catalog link on your social media platforms, you may reach a larger audience and use the power of word-of-mouth marketing.

Encourage client engagement and questions as another effective strategy to market your catalog. You can build trust and establish your company as a dependable and customer-focused brand by encouraging open communication and responding quickly to questions or concerns.

Adhering to WhatsApp's Policies and Guidelines

While the WhatsApp Business catalog provides several chances for businesses to promote their products or services, it is critical to follow WhatsApp's policies and guidelines. Failure to follow these criteria may result in the rejection of your catalog items or the suspension of your account.

One important policy to be aware of is the WhatsApp Business Messaging Policy. This guideline specifies the types of items and services that cannot be offered on the WhatsApp Business catalog. Some examples of forbidden items are:

  • Illegal products or services
  • Drugs, tobacco-related products, and alcohol
  • Unsafe or unregulated supplements
  • Weapons or explosives
  • Adult products or services
  • Gambling or dating services

It's critical to carefully review the WhatsApp Business Messaging Policy to verify that your solutions follow these rules. If you are doubtful about the eligibility of a particular product or service, it is preferable to err on the side of caution and avoid including it in your catalog.


Setting up and maintaining a successful WhatsApp Business catalog involves careful preparation, attention to detail, and adherence to best practices. By following the methods indicated in this detailed tutorial, you can design a visually stunning and informative catalog that effectively promotes your products or services.

Remember, the key to success is to provide your customers with a flawless and interesting experience. By following WhatsApp's principles and guidelines, you may build trust and credibility, opening the road for long-term consumer connections and business growth.

Accept the power of the WhatsApp Business catalog and discover new ways to engage with your audience, drive sales, and reach your business objectives in the ever-changing digital market. Boost your productivity with WAWCD Whatsapp Chrome Extension.




Contact usGuideLegal




5900 Balcones Drive STE 17554 Austin TX 78731