Have you ever felt like your WhatsApp Inbox has become a complete chaos? Important customer questions, casual chats, leads from sales -all mixed in?
Good news: WhatsApp Labels can be your latest secret weapon!
In this blog, we're going into the details of how to arrange your chats by using the possibility of 20 custom labels and keep all of it neat, efficient and incredibly professional. We'll also discuss the way chat labeling (especially the automated marking) makes your life much, easier!
Let's get rolling!
What is Chat Labeling (And Why It's Awesome)?
Chat Labeling is similar to sticky notes over your chats, however, it's much more fun.
It's the method of giving a label or tag to every chat in accordance with its contents or the context.
An example:
Got an inquiry from a client about price? Add the "Sales Inquiry" label.
The VIP client requires assistance? Label it "Priority Support."
If the number has already been saved to your contacts and you want to label it, there will be a label with the Like unread, favourite, groups, contact, and non-contact name will be displayed on top of it when the number is labeled. It's easy to spot!
Enable Chat Labeling in a Few Clicks
Here's how you set it up:
- Start your WhatsApp Business app.
- Head to the WAWCD dashboard > Labels on the top.
- Tap on Assign Label to Chat.
- Boom! It's time to get organized as a professional.
Keep in mind:
Once you have assigned a label to a contact, the selected label appears immediately for contacts saved, which makes it easy to spot important conversations at a glance.
20 Labels: Endless Possibilities
With as many as 20 different labels that are available, the options are limitless.
Here's how you can arrange the chats you have:
| Label Idea | USe Case |
|---|---|
| New Lead | The latest inquiries have started to come from |
| Follow Up | You need to contact them once more |
| Payment Pending | People who owe you money |
| VIP Client | Customers with top priority |
| Support Needed | Tickets for customer service are open to the public. |
| Order Confirmed | Orders are completed |
| Feedback Received | Customer testimonials from customers. |
| Event Registration | Register for webinars and events. |
| Promo Interested | Customers are interested in your offers |
| Complaint Handling | The sensitive and urgent issues that require attention |
| Upsell Opportunity | Ideal to cross-sell |
| Waiting for Response | The message has been sent; we are now waiting |
| Promo Interested | Customers are interested in your offers |
| Consultation Booked | Scheduled appointment |
| Staff Communication | Chats between the team members |
| Product Inquiry | Particular product-related issues |
| Delivery Issue | Issues with shipping |
| Partnership Inquiry | Opportunities for B2B |
| Training Needed | A customer or staff member who requires instructions |
| Refund Requested | Refund cases that require handling |
| Content Collaboration | Collaborations between Influencers or PR |
How to Actually Use Labels Like a Pro
Learn how labels can actually make a difference for you
Create a Label
- Chat with us.
- Tap one of the 3 dots (top right corner).
- Tap Label Chat > Create New Label.
Assign Labels to Multiple Chats
- Create the whatsapp labels according to your need
- Select the label you want to use.
Filter Chats by Label
- In the chat screen, click the menu.
- Select Labels.
- Pick the title you would like to see.
You're now only looking at chats with that tag! Don't scroll around forever!
Automate and Save Even More Time
If you're dealing with a lot of chat messages (like a busy retail store or service), you can make it easier to automate the labelling process:
- Create workflows that will assign a label according to the keywords in your forms, form, or even customer interactions.
- Automatically tag conversations with "New Lead," "Follow Up," or "VIP" without lifting a finger.
Tips: Some advanced systems provide rules for things like:
"If the message contains 'price' or 'cost', label as Sales Inquiry automatically."
These features make it a completely hands-free inbox!
The Big Wins of Using whatsapp Labels
| Rapidity: | Find the right chat within seconds. |
|---|---|
| Prioritisation: | Concentrate on the most urgent and important cases first. |
| Organisation: | Make sure that all departments and teams are in order. |
| Professionalism: | Clients appreciate when you're at the top of your game. |
Final Thoughts:
Do not waste your time scrolling through endless conversations and missing important opportunities. By using the possibility of 20 WhatsApp labels, you can personalize your dm. You could transform your inbox into an ultimate productivity centre! It's Time to Label Like a Boss.
