Frequently Ask Questions

Question 1

Is WAWCD a CRM?

Accepted Answer

WAWCD is a CRM tool. It's specifically a Chrome extension designed to enhance your WhatsApp experience with various features.

Question 2

Why choose WAWCD?

Accepted Answer

Choose WAWCD because it seamlessly enhances WhatsApp's performance, ensuring a smooth user experience. It is AI-powered, prioritizes privacy, and automates up to 90% of customer queries. With the ability to send bulk messages while avoiding WhatsApp blocks, it offers endless integrations, ensuring security, and compliance, and providing valuable insights. Additionally, it operates on an open-core model, fostering transparency and collaboration.

Question 3

How to remove WAWCD from my WhatsApp?

Accepted Answer

If you wish to uninstall WAWCD from your WhatsApp, go to page chrome://extensions/. Locate WAWCD in the list of installed extensions and choose the option to remove.

Question 4

Can I integrate my WhatsApp API number?

Accepted Answer

Unfortunately, WAWCD currently does not offer integration with WhatsApp API numbers.

Question 5

Can I use my regular WhatsApp number for WAWCD?

Accepted Answer

Yes, you can use your existing WhatsApp number with WAWCD without issues.

Question 6

Is there a way to automate certain tasks with the WAWCD Chrome Extension?

Accepted Answer

Absolutely! WAWCD offers various automation features such as Smart inbox management, message copying, contact importing, using message templates, sending bulk messages, and saving contacts—all aimed at streamlining your workflow.

Question 7

Can I use WAWCD on multiple devices or tabs?

Accepted Answer

WhatsApp allows users to access web.whatsapp.com with the same number on up to 4 tabs/windows. With WAWCD, if the number is the same, you can use it on different machines, places, or tabs, up to 4, with just one subscription. However, if you want to use WAWCD with different numbers, you'll need to purchase multiple subscriptions.

Question 8

Can WAWCD support WhatsApp on mobile?

Accepted Answer

No, WAWCD is specifically designed as a Chrome extension and does not support WhatsApp on mobile devices.
However, with our mobile app, you can sync your WhatsApp desktop contacts with your phone.

Question 9

Does WAWCD work offline?

Accepted Answer

No, WAWCD does not work offline. Since it's a Chrome extension, it only functions when your computer is on and the web.whatsapp.com tab is active. You must keep the tab open to utilize WAWCD features.

Question 10

How does Broadcasting work?

Accepted Answer

WAWCD allows users to send messages to WhatsApp users by uploading CSV files or sending messages to active chat or group participants. You can read more: wawcd.com/feature/broadcasting

Question 11

How can I send a WhatsApp broadcast to users who haven't saved my number?

Accepted Answer

WAWCD allows users to send bulk messaging to WhatsApp numbers whether they saved your number or not.

Question 12

Will scheduled broadcasting work offline?

Accepted Answer

No, you need to keep your WhatsApp web tab active at the time when scheduled messages need to be sent.

Question 13

Is it safe to send broadcasting messages to multiple users?

Accepted Answer

WAWCD does not support spamming, and neither does WhatsApp. If you send an excessive amount of messages and users do not respond or report you as spam, there is a chance that WhatsApp may block your number. In such cases, WAWCD cannot intervene. We advise safely conducting broadcasting. You can read our blog on how to broadcast safely using WAWCD.

Question 14

How do I create an account to use the WAWCD Chrome Extension?

Accepted Answer

You don't need an account to use the WhatsApp Chrome extension. You can access the free trial without logging in, signing up, or providing any credit card details.

Question 15

Can I use multiple numbers with the same WAWCD Chrome Extension account?

Accepted Answer

You have to buy multiple subscriptions to utilize WAWCD on multiple numbers.

Question 16

Is there a fee associated with using the WAWCD Chrome Extension?

Accepted Answer

Yes, WAWCD offers premium features that come with a small fee, which can be paid either monthly or annually.

Question 17

How can I upgrade my account to access premium features in the WAWCD Chrome Extension?

Accepted Answer

To access premium features, simply visit the WAWCD website, navigate to the pricing section, and choose the plan that best suits your needs. Follow the prompts to upgrade your account.

Question 18

What payment methods are accepted for purchasing premium features in the WAWCD Chrome Extension?

Accepted Answer

WAWCD accepts payments via credit or debit cards for purchasing premium features.

Question 19

Can I customize the workflow of the WAWCD Chrome Extension to suit my needs?

Accepted Answer

Yes, you have the flexibility to customize your workflow within WAWCD according to your specific requirements. Utilize features like Smart inbox, message copying, contact importing, message templates, bulk messaging, and contact saving to tailor the extension to your preferences.

Question 20

How long does it take to process a refund for the WAWCD Chrome Extension?

Accepted Answer

Refunds may take 5 to 10 working days to appear in your account, depending on Stripe or your bank's processing time.
Read more here: https://support.stripe.com/questions/customer-refund-processing-time#:~:text=When%20there%20is%20sufficient%20funds,on%20your%20customer's%20bank%20account.

Question 21

How to cancel WAWCD Subscription?

Accepted Answer

We enable our users to cancel or pause their subscriptions anytime they wish directly on the Stripe portal, accessible through this link: https://billing.stripe.com/p/login/8wM3eF4sobmZ4123cc

Question 22

How to manage WAWCD billing?

Accepted Answer

You can manage billing by login on app.wawcd.com or by accessing the stripe portal using this link: https://billing.stripe.com/p/login/8wM3eF4sobmZ4123cc

Question 23

How do I download WhatsApp contacts using the WAWCD Chrome Extension?

Accepted Answer

After installing the extension, open it by clicking on the WAWCD icon in your Chrome toolbar. Then, navigate to the option for exporting contacts from chats, groups, or labels, and follow the prompts to download them.

Question 24

What is WAWCD?

Accepted Answer

WAWCD, short for "WhatsApp Web Chrome Dimension," is a powerful tool designed to enhance productivity for WhatsApp users. This extension facilitates various functionalities such as downloading WhatsApp contacts, sending bulk messages, managing contacts efficiently, and integrating with third-party software. In essence, WAWCD automates approximately 90% of tasks typically performed on WhatsApp, streamlining user workflows and boosting efficiency.

Question 25

Can I change WhatsApp numbers on WAWCD whenever I want to?

Accepted Answer

WAWCD provides one subscription for one number. If you wish to use multiple numbers, you'll need to purchase additional subscriptions. However, if you enter the wrong number or if a number gets blocked, you can contact support at support@wawcd.com to request an update. Typically, we allow up to two number replacement requests per week.

Question 26

How does the premium WAWCD account work?

Accepted Answer

Upon making the payment, we will send the license key to your email. You'll need to enter this license key into the Chrome extension, thereby upgrading your WAWCD to premium status. For further information about the license key, you can visit wawcd.com/feature/license-key.

Question 27

What is the process for requesting a refund for the WAWCD Chrome Extension?

Accepted Answer

WAWCD has a 15-day, no-questions-asked refund policy. If you are eligible for a refund, you can request it via email at support@wawcd.com, and we will process it immediately. Please note that the refund may take 5 to 10 working days to appear in your account, depending on Stripe or your bank's processing time.
Read more here: https://support.stripe.com/questions/customer-refund-processing-time#:~:text=When%20there%20is%20sufficient%20funds,on%20your%20customer's%20bank%20account.

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