How To Automate Customer Support Using Whatsapp Business Templates

Today’s educated generation knows how to apply different strategies to boost business revenue by using technology. In this matter, customer satisfaction is the most important thing that all businessmen want. So, providing efficient and personalized customer support is crucial in building strong relationships with users.

WAWCD offers businesses an effective platform to directly interact with their customers in a real-time and personalized manner. It generates responses through Chat GPT and you can customize your answer. This Chat GPT WhatsApp has the best function of templates.

There are four types of templates given Below:

1. Multimedia

2. Audio Messages

3. Text Messages

4. Attachments

This article describes how Chat GPT WhatsApp templates can help your customer service become more attractive, personalized, and engaging.

Here's how these elements can make your WhatsApp ChatGPT responses truly stand out:

1. Multimedia

Images, GIFs, and videos can add an engaging element to text-based communication. With ChatGPT WhatsApp, media content can help make explanations clearer and more engaging. For instance, if someone asks how to use their product, instead of sending lengthy instructions via text-only message; share an infographic or video demonstration. These visuals add interest into the conversation and convey more effectively!

Example:

If a user inquires about how to boost digital marketing, instead of just providing textual answers, send a short video tutorial as part of your response. It helps them visualize each step more easily while improving learning experiences by visually showing every step.

How To Use:

Customize templates by including media like:

Images to illustrate step-by-step guides or charts.

GIFs as lighthearted responses that spark humor when responding to casual or entertainment-based queries.

Videos as ways of visually explaining complex concepts or processes.

2. Audio Messages

Giving a manual touch to automated responses can make customers feel more personalized. With WhatsApp's voice notes or sound clips feature, users can send more intimate explanations or information via voice notes. An audio message also fosters trust by creating a sense of familiarity between their service provider and them. Also, sometimes, for some people text messages cannot do as effectively.

Example:

A user asks you for advice on a complex topic such as legal advice. Rather than writing back an essay-length text response, record and send a short voice note explaining its concept to make them feel they are being personally guided through this experience.

How to use Audios:

Audio can be used in templates to:

Audio can provide customized answers or feedback without text messages being exchanged between the client and provider.

Record a professional voice message to provide a more in-depth explanation of a topic.

Add fun interactive elements like quizzes or challenges through voice recording.

3. Customized Text Messages

ChatGPT is well known for its AI-powered text responses. So, its unique feature is picking a sense of message and then writing a response by using messages from previous conversations and meeting individual queries directly. Personalized messages create the feeling of tailored conversations which increase engagement and satisfaction rates among your target users.

Example:

A user frequently asks about workout tips. Over time, an AI system could generate responses referencing previous conversations and proposing workout routines tailored specifically to his fitness goals.

How to Use Text Messages:

In order to customize messages appropriately, be sure that responses reflect user names or preferences.
The content draws upon prior conversations for continuity in dialogue.
Suggestions are tailored specifically toward their queries etc.

4. Attachments Provide Deeper Insights

When users require more in-depth insights, attachments can be an excellent resource. PDFs, documents, or external resource links allow you to share in-depth content without overwhelming chat rooms with too much info at once. It is especially useful when working as professionals providing research material, reports, or instructional guides.

Example:

A user requests an in-depth market trend report, rather than sending lengthy texts back and forth, instead including an interactive PDF report. They can download it easily on their devices and review it on their own time.

How to Utilize:

PDFs: Share reports, whitepapers, or guides that they might require during the review DOCs (Research reports or white papers, etc): Access materials instantly

Documents: Provide contracts, presentations, or official files.

Links: Direct users to external articles, blogs, or resources that offer additional reading material.

One Feature at a Time

While these features greatly enhance the chat experience, it is important to keep in mind that only a single type of content (audio responses or attachments) can be sent at one time. This ensures a smooth flow of conversation without overloading users with too much data at once.

Plan responses accordingly. For instance, if a user requests both audio and a document at once, send the audio first then the document as separate messages.

Prioritize which form of content is most important at the moment. For instance, if a visual aid is essential, choose to send a video or image before providing additional resources.

Conclusion

Utilizing multimedia, audio, personalized text, and attachments in ChatGPT WhatsApp responses allows for more engaging, dynamic, and helpful interactions with customers. Each of these features caters to various user preferences for an enhanced communication experience - but only one feature at a time can be used, so ensure the most impactful content first in response messages.