WhatsApp is blowing up with customer messages every day. Responses getting lost or delayed?
Don't worry - we've got you. Meet the new WAWCD AI Assistant, built to efficiently handle queries from customers and let you concentrate on running your business.
What's the most appealing part? It's cost-effective, expandable and is much less expensive than hiring additional help.
Before jumping into the setup process step-by-step, let’s get a basic understanding of what the WAWCD AI Assistant really is and what it can do for your company.
What Is WAWCD AI Assistant? (In Simple Words)
WAWCD AI Assistant is an intelligent WhatsApp automation feature that responds to customers' questions based on your provided information in the field, and the replies do not sound robotic.
It is trained once, using your documentation such as FAQs, product information, and further instructions, then it manages your customer for you.
How WAWCD AI Assistant Works - Step-by-Step Guide
Let's go through the entire process from installation to live usage.
Step 1: Install the WAWCD Extension
When installed:
- Turn on the extension toggle
all of it is easily managed, with no code required.
Step 2: Open the AI Assistant Section
In the dashboard
- Check out the left sidebar
- Click on AI Assistant
It is here that all the magic takes place.
Step 3: Create Your First Knowledge Base
An AI Assistant operates by using a Knowledge Base, which is basically the brain of your AI assistant. Click the link "Create Your First Knowledge Base" and then begin to add the details of your company. In this section, you decide the way your AI Assistant will behave and react.
Then, you'll have to fill in the following information:
- Business Name
The name of your company or brand. - Knowledge Base Description
An overview of your company's activities, including what you offer, what services you provide, and how you can serve your customers. - Welcome Message
The initial message users get as they interact via AI Assistant.
Example:
"Hi! Can I assist you right now?" - Default Reply for Unknown QuestionsThe assistant will say if they don't have the correct answer.
Example:
"I'm not sure about that yet, but our team will get back to you shortly." - Message at the End of the Response
The closing sentence is added to each reply to maintain uniformity. Example:
"Let me know if you need anything else " - Instructions
This is the place where you direct AI in:
- Tone (professional, informal, friend, and casual)
- Response length
- What should or shouldn't it contain
- Business Questions & Answers
Include all questions from customers that require clear and concise answers.- Pricing
- Services
- Timings
- Policies
- Features
Add maximum relevant question answers as you are able to for the most effective result.
- Feedback Questions
It is also possible to specify how your assistant will collect the feedback of customers following interactions.
Add maximum relevant question answers as you are able to for the most effective result.
How to Enable Chat Themes?
- Open any Chat
- Tap More or Three dots
- Select Chat Theme
- Pick the look you like best.
Step 4: Update Prompt
After adding all the details, click on the green button “update prompt”, and now you have created your knowledge base
Step 5: Test Your AI Assistant Instantly
Before launching, WAWCD lets you test every aspect.
In the same area, you'll see an Examination Area:
- Choose the Knowledge Base you want to access.
- Type a sample customer question
- You can instantly see AI's reaction
This lets you:
- Check for accuracy
- Enhance answers
- Modify your instructions
You can certainly test for as long as you like.
Free Credits to Get Started
New users receive a 1 free credit once they enable the AI Assistant feature. This allows you:
- Discover the features
- Test Conversations
- Understand real usage, risk free
Buying More Credits (When You're Ready to Scale)
When your credit is finished, or you are looking for a higher usage:
- Go to Credit Logs
- Click Buy More Credits
- Click Buy Now
You'll be directed to a secure bill payment portal: my.wawcd.com
Payment Process
- Enter your desired credit amount
- Payments are made in full through Stripe
- Transactions are processed immediately
Following the payment has been made:
- Your credit balance is updated on a regular basis.
- You are able to see the usage history of credits, credit remaining and the history of purchases within Credit Logs.
New Update: Usage Shown in Dollar Value (Not Tokens)
Before, AI usage was shown by tokens.
Presently, WAWCD displays everything in basic dollar amounts.
This comprises:
- Credits available
- Consumed credits
- Credit history
No confusion. No complicated calculations.
Why Businesses Love WAWCD AI Assistant
- Directly on WhatsApp
- Train on the business information you need
- Quick, exact responses
- Reduces support workload
- Scales with no employment
- Simple testing and complete transparency regarding expenses
Final Thoughts
WAWCD AI Assistant doesn't only a chatbot, it's a professional assistant who truly knows your company's brand, its customers, as well as your objectives to help you.
