Handling customer interactions via WhatsApp isn't easy, especially when working with multiple customers at the same time.
With WAWCD's newest Tag Feature, keeping track of conversations is simpler than ever. It doesn't matter if you have to categorize conversations as Pending, Follow-up, or even Delivered, the feature will allow users to classify their chats efficiently.
We'll look at what it does and why this feature is a game changer for companies!
Utilizing the tag feature in WAWCD is as easy as adding a tag to an email. Just follow these easy steps:
1
Locate + Icon
In the top corner in the WAWCD dashboard, you'll find the (+) button. Select it to access the menu for tagging.
2
Add a New Tag
A pop-up will show where you will be able to type in the name of your tag like "Pending", "Follow-up", and "Delivered". Hit on the "green "Add” to save your tag.
3
Tag a Chat
To open an online conversation by clicking the icon for the tag next to the name of your contact, then choose the tag you have just made.
4
Control Your Chats
Now when you start a chat, you'll be able to see the chat's tag, making it simple to keep track of the status of your conversation.
5
Sort Your Chats
The chats can be filtered by category, which allows you to concentrate on the specific task at hand.
If you're thinking about what makes this feature an absolute must, here are some good reasons to consider:
- Improved Organization - Say goodbye to endlessly scrolling through chats trying to locate the most important conversations.
- More Effective Follow-ups - Schedule reminders for chats and tag them as Follow-up, ensuring that every lead or customer is not lost in the process.
- Speedier Response Time - Instantly be aware of the state of the conversation and immediately take the appropriate action.
- Modifiable to Meet Your Specific Needs - No matter if you're working in e-commerce customer service, sales, or You can design tags to fit your company's process.
- Effective Team Collaboration - When several team members are involved in WhatsApp communications, tags will aid in keeping everyone on the status of conversations.
- Speedier Response Time -Customers appreciate quick responses. Tags allow you to prioritize and organize conversations efficiently, increasing customer satisfaction.
use tags such as "Order Received", "Shipped" or "Pending Payment" to track the customer's purchases
For Customer Service, it is recommended to categorize questions by "Technical Issue", "Billing Inquiry", and "Resolved" to streamline responses.
Keep your leads under control by using tags such as "Interested", "Negotiation" or "Closed Deal".
Track various stages of planning an event by using tags such as "Venue Booked", "Pending Confirmation" as well as "Finalized".
Control multiple clients through tagging conversations using "New Inquiry", "Proposal Sent" or "Ongoing Project".
- Reduces time: - Quickly determine the state of chats without having to open each conversation individually.
- Improved Workflow Management: - Maintain track of various jobs by organizing chats and assigning pertinent tags.
- Complete Integration with your business needs: - Whether you run a small-scale business or a major enterprise, the feature can be adapted to the flow of your business.
- Modifiable to Meet Your Specific Needs - No matter if you're working in e-commerce customer service, sales, or You can design tags to fit your company's process.
- Eliminates Miscommunication and Errors: - By using distinct labels, both your group and you will be sure that you don't miss follow-ups, or lose crucial conversations.
- Increases Productivity: -There is no need to hunt manually for certain conversations. Tags make it easy to categorize and search.
It's a straightforward but powerful device that helps you remain organised while also automating your customer interaction. If you're handling deliveries, clients' follow-ups, sales, tags, make communication better.
Why do you have to manage several chats by hand when WAWCD will do it all for you? Test tag today to boost your WhatsApp client management!
